Stain Busters Pest Control Wagga ("we", "us", "our") respects your privacy and handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect through this website and when you contact us, and how we use it.

What we collect

Contact details you give us: name, phone number, suburb and the details of your pest enquiry, via our quote forms, by phone or by text.
Details about the property and the pest problem, so we can quote and carry out the work.
Basic technical data when you visit this site, such as pages viewed, device and browser type, collected through cookies and similar tools if analytics are enabled.

How we use it

To respond to your enquiry, provide quotes and carry out and follow up pest control work.
To manage bookings, payments, records and our guarantee.
To improve this website and our services.
To meet legal and licensing obligations.

Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help us run the business (for example booking, payment, IT and website hosting providers). Quote form submissions are delivered to us by FormSubmit (formsubmit.co), a form-handling service and where required by law. Some providers may store data outside Australia.

Cookies and third parties

This website loads fonts from Google Fonts and an embedded Google Map in the footer, and may use analytics or advertising tools. Google may set cookies and receive your IP address when these load. You can block or delete cookies in your browser settings. Links to other websites are not covered by this policy.

Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and keep it only as long as needed for the purposes above or as the law requires.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you by calling us on 02 6931 2755 or emailing wagga@stainbusters.com.au. If you have a privacy complaint, contact us first and we will respond promptly. You may also contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The latest version is always on this page.

This policy is a general template and is not legal advice. Have it reviewed against how your business actually collects and stores information before relying on it.

Privacy Policy